Returns & Refunds

We hope your Wyld Bub pieces become a much-loved part of your family's everyday moments. If something isn't quite right, email theteam@wyldbub.com with your order number. We're here to help.

Personalized pieces

Each personalized piece is made just for your little one, with their name and your chosen details. It's a keepsake to treasure as they grow.

Because it's created especially for you, we can't accept change-of-mind returns. Please take a moment to check names, spelling, sizing, and colors before placing your order.

If your piece arrives faulty or we've made a mistake, email us and we'll help make it right.

Wooden carousels

Our wooden carousels are delicate heirloom pieces, so we can't accept change-of-mind returns on them. If your carousel arrives damaged or faulty, email us and we'll help make it right. This doesn't affect UK and EU cancellation rights, covered below.

30-day returns

Sometimes a piece isn't quite the right fit. Unused pieces can be returned within 30 days of delivery. Personalized pieces and wooden carousels can't be returned for change of mind, and baby carriers have their own 30-day guarantee below.

Pieces must be unused, unwashed, and in their original condition. Please include everything your piece came with: all original tags, packaging, dust bags, instructions, and cards. Returns that arrive without these may not be eligible.

How to return. Email us at theteam@wyldbub.com with your order number within 30 days of delivery. If your piece is eligible for return, we'll send you a link to our returns portal, where you can start your return and receive your return label and the address of your nearest returns center. Please ship your items within 14 days of receiving your label.

Some pieces don't need to come back. For some items, we may issue your refund or store credit without needing the item returned. If this applies, we'll let you know.

Your choice of store credit or refund. When you start your return, choose store credit or a refund to your original payment method.

Return shipping and Checkout+. If you added Checkout+ coverage at checkout, your return label is included free. If not, you can still return eligible items, but you'll be responsible for the cost of your return label. Original shipping charges aren't included in change-of-mind refunds.

Sets. If you return one piece from a set bought at a set price, your refund or credit covers the amount you paid for that piece after the set saving.

We aim to process your return within 7 business days of receiving and inspecting it. Refunds go back to your original payment method, and your bank or payment provider may take a few extra days to show it.

Baby carrier 30-day guarantee

Finding your rhythm together takes time. Take 30 days from delivery to try your carrier through everyday walks, quiet afternoons, and moments when you need both hands.

Step 1: Fit check with our team. Our carriers are designed to adjust, and most fit and comfort concerns come down to a small strap or waist adjustment. If your carrier doesn't feel quite right, start with our Baby Carrier Instructions, Safety & Care Guide. It walks you through every strap and buckle adjustment step by step. Still not right? Email us a photo or short video of you wearing the carrier with your baby, and our team will guide you through the adjustments for you and your baby.

If you'd like to return your carrier because of fit or comfort, this fit check is required before your return can be approved. Please read through the carrier instructions first, as the answer is often there. As long as you contact us for your fit check within 30 days of delivery, your carrier stays eligible while we work through it together.

Step 2: Still not right? Return it for store credit. If you've followed the carrier instructions and our team's fit guidance, and your carrier still isn't right for you, let us know. If your carrier is eligible, we'll send you a link to our returns portal to start your return. Ship the carrier within 14 days of receiving your label. Your return label is on us. Once your carrier arrives, we'll issue store credit for the purchase price paid.

Unlike standard returns, carriers returned under this guarantee may have been worn or washed, but must be clean, undamaged, and returned with all straps and parts, plus the original tags, packaging, instructions, and cards. Carriers that are stained, damaged, or incomplete aren't eligible.

This guarantee is for store credit only, not a refund to your payment method. It's in addition to your rights for faulty products and, for UK and EU customers, your cancellation rights, both covered below.

A note on color

We take care to show each piece as accurately as possible, though colors may appear slightly different depending on your screen settings and lighting.

If a shade isn't quite what you imagined, our usual return conditions apply. If you receive the wrong color or your piece looks significantly different from its description, please email us so we can help.

Faulty, damaged, or incorrect items

Every order matters to us. If something arrives damaged, develops a fault, or isn't what you ordered, email us with a description and photos where possible. We'll review the issue and arrange an appropriate resolution under your consumer rights.

Please contact us before shipping anything back. Change-of-mind conditions and deadlines do not limit your rights for faulty products. Reasonable return shipping costs are covered where legally required.

UK & EU cancellation rights

For eligible online purchases, email us within 14 days of delivery if you wish to cancel, then ship the goods back within a further 14 days. Return shipping is your responsibility for change-of-mind cancellations, unless you added Checkout+ coverage. Personalized goods are generally excluded.

Valid cancellations receive a refund to your original payment method, including standard outbound shipping when canceling the whole order. Refunds are due within 14 days of cancellation, but may be withheld until we receive the goods or proof of return, whichever comes first.

You may inspect items as you would in a store. Deductions for handling beyond this may apply where legally permitted.

Gift cards

Gift cards can't be returned, refunded, or exchanged for cash, except where the law requires it. Promotional gift cards, including those we send after a qualifying order, have no cash value and expire 12 months after they're issued. The expiry date is shown on the gift card email.