Refund / Return Policy

Refund Policy For Custom/ Made to order Items

Refund Policy For All Other Items

Unfortunately, we do not offer refunds for change of mind. We check all items before being sent, but if an item is faulty or damaged, please send contact us here - contact us

Damaged and faulty items are handled on a case by case basis.

If you need to change an option please contact us within 12 hours of ordering. Refunds are only accepted for faulty items.

We do not accept returns for personalized items. 

We do not accept refunds for personlized items if we have followed the instructions you gave us on the initial order such as name and color. 

Refunds 

Refunds are accepted for items that have arrived damaged. You must contact us within 7 days of the item being delivered.

Refunds or replacements are not accepted after washing items. All items have been tested as per our care guide.

We do not refund orders for buyer’s remorse and size exchanges are not accepted due to our size charts being displayed on the site.

We do not refund if your order did not arrive in time for a particular event as we cannot control events with the postal services. Shipping times displayed are averages of past delivery times, unfortunately, events can take place which is out of our control that may delay this. Please contact us if you have any questions.

Returns

If you would like to return your items you are more than welcome to do so. If the item is not damaged or at fault, we cannot cover the shipping fee of the return.

Please contact us at theteam@wyldbub.com for the return address. (please leave a note in your package with your name and order number) Return address is in Australia.

Damages

You must contact us within 7 days of your order being delivered. Each case will be reviewed individually but unfortunately, we cannot refund or exchange if the clothing had been damaged after being worn or being washed. Please contact us if you have any questions. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then we will issue you a store credit which you can use for future purchases. Please contact us at theteam@wyldbub.com if you are waiting for your store credit or have any questions. 

Lost or stolen items

If your tracking says your order has been delivered and your order isn’t at your residence unfortanatley this is a post office issue and you will need to follow this up with them. If you need any help with details for your case please message us. 

Exchanges (if applicable) 

We only replace items if they are faulty or if you were sent the wrong item. Please email us at theteam@wyldbub.com along with a photo of your order and a description of what is wrong, and our customer service can help you with the returns.

Sizing

Size exchanges/returns are not accepted due to our size charts being displayed on the site. 

Missing Item

If part of your order hasn’t arrived, please first check your shipping confirmation emails — some items may be sent separately, especially personalised or made-to-order products.

If the missing item hasn’t shipped yet, you’ll receive a separate tracking link once it does.

If tracking shows it has shipped but not arrived, please email us at theteam@wyldbub.com with your order number and details so we can assist you.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for return costs once, once we reconfirm your address we will reship the package. 

Unclaimed

Shipments that go unclaimed are returned to our facility and a reshipping fee may apply.

Color/Colour Issues 

Unfortunately we cannot provide returns or refunds for colour issues as each persons screen can change the actual colour of our photo we have uploaded. 

If you do think your order is damaged please contact us. 

Customer Care & Product Safety Policy

At Wyld Bub, your family's safety and happiness are at the heart of everything we do. We are committed to providing thoughtfully designed products that meet rigorous quality standards. However, we understand that accidents or issues can sometimes occur. That’s why we’ve created this Customer Care and Product Safety Policy to outline how we support you and your family, and to ensure transparency in our approach to product safety and responsibility.

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Our Promise to You 🫶

We take the utmost care to ensure that our products are made with safe, high-quality materials and are tested to meet the highest standards. If something doesn’t meet your expectations, we’re here to help!

However, it’s important to understand that no product is completely indestructible. Please use our products as intended and follow all care instructions to ensure their longevity and safety.

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What Happens If a Product Breaks? 🛠️

In the rare event that a Wyld Bub product breaks, here’s what you need to know:

✅ If the product is faulty:
We’ll replace the item free of charge or issue a refund if the fault is due to a manufacturing defect.

❌ If the product is damaged due to improper use:
We are unable to take responsibility for products that have been misused, altered, or damaged due to care outside of our instructions.

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Product Safety & Liability Disclaimer ⚠️

While we take every precaution to ensure our products are safe and durable, Wyld Bub cannot be held liable for any injury, damage, or harm caused by:

• Improper use or modification of the product
• Use of the product in a way not intended by the manufacturer
• Accidental damage that occurs after purchase

By purchasing and using our products, you acknowledge that it is your responsibility to use the product in a safe manner, following all provided instructions and warnings.

If you notice any damage to a product that could pose a safety risk, please stop using it immediately and contact us.

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Legal Notice 📝

Wyld Bub’s liability is limited to the replacement or refund of the product in accordance with consumer rights laws. Our products are intended for personal, non-commercial use, and Wyld Bub disclaims any liability for incidental or consequential damages arising from the use or misuse of our products.

By using our website and purchasing from Wyld Bub, you agree to these terms.

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