Pre-Order Policy

Pre-Order Policy

Sometimes a colourway sells faster than we can restock it. Rather than take the product down and leave you hunting for it, we open pre-orders so you can reserve one from the next run. Here is exactly how that works.

What a Pre-Order Is

A pre-order is an order for an item that has not arrived in our warehouse yet. It is clearly marked as a pre-order on the product page, in your cart, at checkout, and on your order confirmation. If you did not see the word "pre-order" before you paid, it is not one.

When You're Charged

You are charged when you place the order. That payment is what reserves your unit from the incoming run.

Your Ship Date

Every pre-order shows a "ships by" date on the product page, and we repeat it in your order confirmation email. That is the date your parcel will be handed to the courier by, not the date it lands on your doorstep. Add our normal delivery window of 4-8 business days on top of it.

We set these dates from confirmed production and freight schedules, with a buffer built in. We would rather beat the date than miss it.

If the Date Moves

Occasionally it will. Fabric runs late, freight gets held up, things happen. If your ship date changes, we will email you with the new one. You can keep your order or cancel it for a full refund. Your call, no questions.

Cancelling a Pre-Order

You can cancel a pre-order at any time before it ships, for a full refund to your original payment method. Email theteam@wyldbub.com with your order number. Refunds usually appear within 5 business days depending on your bank.

This is deliberately more generous than our standard policy. You are the one waiting, so you should not be locked in.

If Your Cart Has Both Pre-Order and In-Stock Items

We send the in-stock items straight away at no extra cost to you, and your pre-order follows when it arrives. You will get separate tracking for each parcel.

Changing Your Order

Need to update your address or contact details? Email us any time before it ships. Changing the item itself may move you to a later run, and we will tell you before we change anything.

Staying Updated

We will email you when you order, again if anything changes, and again the moment it ships with your tracking link. Add theteam@wyldbub.com to your contacts so we do not end up in spam.

Any questions, email us at theteam@wyldbub.com.