Refund / Return Policy
We do not refund orders for buyer’s remorse and size exchanges are not accepted due to our size charts being displayed on the site. We do not refund if your order did not arrive in time for a particular event as we cannot control events with the postal services. Shipping times displayed are averages of past delivery times, unfortunately, events can take place which is out of our control that may delay this. Please contact us if you have any questions.
If you would like to return your items you are more than welcome to do so. If the item is not damaged or at fault, we cannot cover the shipping fee of the return. Please contact us at firstname.lastname@example.org for the return address. (please leave a note in your package with your name and order number)
Each case will be reviewed individually but unfortunately, we cannot refund or exchange if the clothing had been damaged after being worn or being washed. Please contact us if you have any questions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then we will issue you a store credit which you can use for future purchases. Please contact us at email@example.com if you are waiting for your store credit or have any questions.
Lost or stolen items
If your tracking says your order has been delivered and your order isn’t at your residence or your local post office you will need to; file a claim with your respective post office for a missing or stolen order and also with your local police to investigate. We are unable to refund until all claims have been finalised.
Exchanges (if applicable)
We only replace items if they are faulty or if you were sent the wrong item. Please email us at firstname.lastname@example.org along with a photo of your order and a description of what is wrong, and our customer service can help you with the returns.
Size exchanges/returns are not accepted due to our size charts being displayed on the site.
If you did not receive a part of your order, please email us with your order number and also which item is missing. We will send a replacement asap.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for return costs once, once we reconfirm your address we will reship the package.
Shipments that go unclaimed are returned to our facility and a reshipping fee may apply.