Refund / Return Policy

Refund & Returns Policy

Custom & Made-to-Order Items

Due to the personalised nature of our custom products, we’re unable to accept returns or exchanges for change of mind purchases. Please double-check your selections — including name spelling, colour, and sizing — before placing your order.
You can view examples of our work and fonts on our website or Instagram page.

If your item arrives faulty or incorrect, we’ll happily offer a replacement or refund — handled on a case-by-case basis. Please contact us within 7 days of delivery at theteam@wyldbub.com with your order number and clear photos.

Refunds will not be issued if the product has been damaged due to not following our care instructions.

All Other Items

We do not offer refunds for change of mind purchases.
However, if your item arrives damaged or faulty, please contact us within 7 days of receiving your order at theteam@wyldbub.com with your order number and supporting images.

Refunds or replacements are not available:

After the item has been washed or worn incorrectly
For buyer’s remorse or size exchanges (size charts are displayed on the site)
For items that arrive later than expected due to postal delays beyond our control

If you need to change an order detail (such as size, name, or colour), please contact us within 12 hours of ordering.

Returns

If you’d like to return a non-faulty item, you’re welcome to do so, however:

Return shipping costs are the customer’s responsibility
Shipping fees are non-refundable
We will issue a store credit once the item is received and inspected

Please email theteam@wyldbub.com for the return address and include your name and order number inside the parcel.
(Returns are processed at our Australian facility.)

Damages

If your order arrives damaged, contact us within 7 days of delivery.
Please note that we cannot accept returns or refunds for items that have been damaged after use or washing.

Lost or Stolen Parcels

If your tracking shows “delivered” but you haven’t received your order, this must be raised directly with your local postal service.
We’re always happy to provide supporting information for your case — just email theteam@wyldbub.com.

Exchanges

We only offer exchanges if:

The product is faulty, or
The incorrect item was sent

Please email theteam@wyldbub.com with photos and a description of the issue so we can assist promptly.

Sizing

Size exchanges are not available, as accurate size charts are provided on our website.

Missing Items

If part of your order hasn’t arrived:

Check your shipping confirmation emails — some items (especially personalised ones) may ship separately
If tracking shows it has shipped but not arrived, contact us at theteam@wyldbub.com with your order number

Wrong or Insufficient Address

If your order is returned due to an incorrect or incomplete address, you will be responsible for the reshipping cost.
Once your address is reconfirmed, we’ll resend your parcel.

Unclaimed Parcels

Orders that go unclaimed and are returned to our facility may incur a reshipping fee.

Colour Variations

Please note that colour appearance can vary between screens and devices. We cannot offer refunds or exchanges for colour discrepancies unless the item is defective.
If you believe your order is faulty, please contact us.

Customer Care & Product Safety Policy

At Wyld Bub, your family’s safety and happiness are at the heart of everything we do. Each product is designed with care, crafted from premium materials, and tested to meet high safety standards.

Our Promise to You 🫶

We’re committed to creating safe, high-quality products that you can trust. If something doesn’t meet your expectations, we’ll do everything we can to make it right.

Please note: no product is completely indestructible. Always use our items as intended and follow the care instructions provided.

If a Product Breaks 🛠️

✅ If the product is faulty:
We’ll replace it free of charge or issue a refund if it’s a genuine manufacturing defect.

❌ If the product was damaged due to misuse:
We’re unable to take responsibility for items that have been used incorrectly, altered, or cared for outside our provided instructions.

Product Safety & Liability Disclaimer ⚠️

While every effort is made to ensure product safety, Wyld Bub cannot be held liable for injury, damage, or harm caused by:

Improper or unintended use
Alteration or modification
Accidental damage occurring after purchase

By purchasing our products, you agree to use them safely and as directed.

If you notice any damage that could pose a safety risk, please stop using the product immediately and contact us.

Product Safety: Cuddle Duck 🦆

Our beloved Cuddle Duck is a soft plush toy made for comfort, connection, and gentle play.
Each piece is handcrafted with care and quality materials, however please note the following safety information:

The Cuddle Duck is not suitable for unsupervised sleep or for use inside cots, bassinets, or cribs.
Always supervise infants and young children during play
For cleaning, follow the care instructions provided on the label or our website. Do not machine wash unless specified.
Keep away from open flames or heat sources.

These safety guidelines help ensure your child’s well-being and preserve the integrity of your handmade toy.

If you ever have concerns about your duck or notice a defect, please contact us at theteam@wyldbub.com and we’ll be happy to assist.

Legal Notice 📝

Wyld Bub’s liability is limited to the replacement or refund of the product, in accordance with applicable consumer laws.
All products are intended for personal, non-commercial use, and Wyld Bub is not liable for incidental or consequential damages arising from misuse.

By using our website and purchasing from Wyld Bub, you agree to these terms.