Returns & Refunds

We hope your Wyld Bub pieces become a much-loved part of your family’s everyday moments. If something isn’t quite right, email theteam@wyldbub.com with your order number. We’re here to help.

Personalized pieces

Each personalized piece is made just for your little one, with their name and your chosen details—a keepsake to treasure as they grow.

Because it’s created especially for you, we can’t accept change-of-mind returns. Please take a moment to check names, spelling, sizing, and colors before placing your order.

If your piece arrives faulty or we’ve made a mistake, email us and we’ll help make it right.

30-day returns

Sometimes a piece isn’t quite the right fit. Unused pieces can be returned within 30 days of delivery for a refund to your original payment method. Personalized pieces can’t be returned for change of mind, and baby carriers have their own 30-day guarantee below.

Pieces must be unused, unwashed, and in their original condition, with tags and packaging included.

Email us for return instructions, then ship your items within 14 days to our Australian return address. Return postage is at your cost and isn’t refunded, and original shipping charges aren’t included in change-of-mind refunds.

We aim to process your refund within 7 business days of receiving and inspecting your return. Your refund covers the amount paid for the returned items and goes back to your original payment method. Your bank or payment provider may take a few extra days to show it.

Baby carrier 30-day guarantee

Finding your rhythm together takes time. Take 30 days from delivery to try your carrier through everyday walks, quiet afternoons, and moments when you need both hands.

Start with a fit check. If it doesn’t feel quite right, have a look at our carrier instructions and fit guide first. Still unsure? Email us a photo or short video of you wearing the carrier with your baby. Most fit issues come down to a small strap or waist adjustment, and we’ll reply with tips for you and your baby.

Still not right? Return it for store credit. Contact us within 30 days of delivery and we’ll email you return instructions. Once you have them, post the carrier back within 14 days, and we’ll issue store credit for the purchase price paid. Send us a photo of your postage receipt and we’ll add the return postage to your credit as well, up to the cost of standard postage from your country (not express or courier).

Unlike standard returns, carriers returned under this guarantee may have been worn or washed, but must be clean, undamaged, and returned with all straps and parts. Carriers that are stained, damaged, or incomplete aren’t eligible.

This guarantee is for store credit only, not a refund to your payment method. It’s in addition to your rights for faulty products, covered below.

A note on color

We take care to show each piece as accurately as possible, though colors may appear slightly different depending on your screen settings and lighting.

If a shade isn’t quite what you imagined, our usual return conditions apply. If you receive the wrong color or your piece looks significantly different from its description, please email us so we can help.

Faulty, damaged, or incorrect items

Every order matters to us. If something arrives damaged, develops a fault, or isn’t what you ordered, email us with a description and photos where possible. We’ll review the issue and arrange an appropriate resolution under your consumer rights.

Please contact us before shipping anything back. Change-of-mind conditions and deadlines do not limit your rights for faulty products. Reasonable return shipping costs are covered where legally required.

UK & EU cancellation rights

For eligible online purchases, notify us within 14 days of delivery if you wish to cancel, then ship the goods back within a further 14 days. Return shipping is your responsibility for change-of-mind cancellations. Personalized goods are generally excluded.

Valid cancellations receive a refund to your original payment method, including standard outbound shipping when canceling the whole order. Refunds are due within 14 days of cancellation, but may be withheld until we receive the goods or proof of return, whichever comes first.

You may inspect items as you would in a store. Deductions for handling beyond this may apply where legally permitted.

Gift cards

Gift cards can't be returned, refunded, or exchanged for cash, except where the law requires it. Promotional gift cards, including those we send after a qualifying order, have no cash value and expire 12 months after they're issued. The expiry date is shown on the gift card email.