Returns & Refunds

We hope your Wyld Bub pieces become a much-loved part of your family’s everyday moments. If something isn’t quite right, email theteam@wyldbub.com with your order number. We’re here to help.

Personalized pieces

Each personalized piece is made just for your little one, with their name and your chosen details—a keepsake to treasure as they grow.

Because it’s created especially for you, we can’t accept change-of-mind returns. Please take a moment to check names, spelling, sizing, and colors before placing your order.

If your piece arrives faulty or we’ve made a mistake, email us and we’ll help make it right.

30-day returns

Sometimes a piece isn’t quite the right fit. For other eligible items, you’re welcome to request a return within 30 days of delivery for a refund to your original payment method.

Pieces must be unused, unwashed, and in their original condition, with tags and packaging included. Our baby carrier guarantee below is an exception.

Email us for return instructions, then ship your items within 14 days. Customers pay return shipping to our Australian return address. Original shipping charges are excluded from voluntary change-of-mind refunds.

We aim to process your refund within 7 business days of receiving and inspecting your return. Your refund covers the amount paid for the returned items and is issued to your original payment method. Your bank or payment provider may take additional time to display it.

Baby carrier 30-day guarantee

Finding your rhythm together takes time. Take 30 days from delivery to try your carrier through everyday walks, quiet afternoons, and moments when you need both hands.

If the fit doesn’t feel quite right, email us—we’re happy to guide you through adjustments that may make carrying more comfortable for you and your baby.

If it still isn’t right for you, contact us and ship it back within 30 days of delivery for a refund of the purchase price paid to your original payment method. Fit support is optional and does not affect your eligibility to return.

Carriers returned under this guarantee may have been worn or washed. Customers pay return shipping.

A note on color

We take care to show each piece as accurately as possible, though colors may appear slightly different depending on your screen settings and lighting.

If a shade isn’t quite what you imagined, our usual return conditions apply. If you receive the wrong color or your piece looks significantly different from its description, please email us so we can help.

Faulty, damaged, or incorrect items

Every order matters to us. If something arrives damaged, develops a fault, or isn’t what you ordered, email us with a description and photos where possible. We’ll review the issue and arrange an appropriate resolution under your consumer rights.

Please contact us before shipping anything back. Change-of-mind conditions and deadlines do not limit your rights for faulty products. Reasonable return shipping costs are covered where legally required.

UK & EU cancellation rights

For eligible online purchases, notify us within 14 days of delivery if you wish to cancel, then ship the goods back within a further 14 days. Return shipping is your responsibility for change-of-mind cancellations. Personalized goods are generally excluded.

Valid cancellations receive a refund to your original payment method, including standard outbound shipping when canceling the whole order. Refunds are due within 14 days of cancellation, but may be withheld until we receive the goods or proof of return, whichever comes first.

You may inspect items as you would in a store. Deductions for handling beyond this may apply where legally permitted.